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Reservation & Ticketing Terms & Conditions

Reservation and Electronic Ticket

  • An advance reservation can be made at least 6 hours and a maximum of 11 months prior to departure except:
  • Travel commencing from Jakarta and Denpasar require a reservation at least 12 hours prior to departure.
  • Travel commencing from Tokyo, Osaka, Nagoya, Fukuoka require a reservation at least 72 hours prior to departure.
  • For travel commencing from city that cannot be paid online, notice of this will appear when booking.
  • Electronic ticketing can be purchased on-line with fares and applicable taxes and surcharges in the local currency from where the journey commences automatically charged to your credit card or Visa/MasterCard debit card.
  • Passengers who have used their own credit card or Visa/MasterCard debit card for purchase of the ticket must also present their payment card together with their personal identification (photo ID or passport) during check-in. Please note that the name and number on the payment card must be spelled exactly identical to the name on the identification card or passport.
  • If the traveling passenger is not the credit card or Visa/MasterCard debit card owner, please see the Regulations.
  • When purchasing online with a card, some issuing banks may not authorize payment. Please try using a different card, or contact the card issuer.
  • In some countries where local law requires signature on the credit card sales slip, the option to pay by credit card will not be shown during the booking process.
  • Payment by other payment cards, e.g. Virtual credit card, e-Credit card, or any other corporate cards, are not accepted.
  • Applicable flights are displayed with Electronic Ticketing Candidate Indicator (E).
  • A maximum of 4 passengers in the same booking with payment by the same payment card is allowed.
  • The electronic ticket will be issued after payment by payment card is approved. Flight confirmation and an itinerary receipt containing the ticket number will be sent to your e-mail address. SMS will be also sent to your mobile phone if registered in Thailand.
  • Your electronic ticket is not transferable.
  • Ticket for infant must be purchased additionally at THAI office.
  • Itinerary receipts should be printed and presented at check-in.
  • For Thai nationals traveling on domestic flights, an official Thai identity card with photo for adults, or a student identity card for children, may be presented instead of a passport.
  • For travel within Thailand, self service check-in kiosks are available at selected airports. The payment card used for payment of the electronic ticket must be swiped at the kiosk for check-in.
  • For all travel, roundtrip or one-way, it is the ticket holder’s responsibility to ensure that all required visas have been obtained and presented at check-in.
  • Royal Orchid Plus members earn miles on eligible paid fares. Currently all paid fares for flights within Thailand earn miles. International travel in G/V/W booking classes is not eligible for mileage accrual.
  • Refunds can be made by contacting any THAI city ticketing office. Refunds will be credited back to the credit card or Visa/MasterCard Debit card that was used for payment, and a refund fee may be applied. However, please be aware that refund processing time of debit card payments may take longer than that of credit cards, as it depends on the process of the debit card issuing bank.

      Reservation and Ticketing at a THAI City Office

      • Advance reservations can be made a minimum of 72 hours and a maximum of 11 months prior to departure.
      • To ensure that you get the quoted fare the reservation should be made immediately thereafter.
      • Payment must be made and tickets collected within 72 hours of making a reservation.
      • Tickets must be collected from a THAI city office only, not an airport ticketing office, and the city ticketing office must be in the country where the journey commences.
      • When purchasing tickets for infants or children, 2 to 12 years of age, a birth certificate or passport, must be presented.
      • Ticket for infant may be purchased additionally at THAI office when you purchase and pick up your own ticket.
      • Your ticket is not transferable.
      • Fares and taxes are quoted and charged in the currency of the country from where the journey commences.
      • Payment methods depend on local procedures of each THAI office.
      • Flight confirmation will be automatically sent to your email address.
      • For all travel, roundtrip or one-way, it is the ticket holder’s responsibility to ensure that all required visas have been obtained and presented at check-in.
      • Royal Orchid Plus members earn miles on eligible paid fares. Currently all paid fares for flights within Thailand earn miles. International travel in G/V/W booking classes is not eligible for mileage accrual.

      Condition of Carriage

      The Rules in this Condition of Carriage constitute the conditions applicable to flights operated by TG in which TG transports or agree to transports passenger and their baggage, whether such flights are marketed by TG or by another carrier. The Rules in this Condition of Carriage apply to tickets issue for TG-operated flights and these Rules are expressly agreed to by the passenger.

      In the case of international flight marketed by TG but operated by another carrier pursuant to a code-share arrangement, TG, as the carrier selling such transportation, applies additional Condition of Carriage Rules, which vary depending on the specific code-share flights involved. There additional Condition of Carriage Rules may differ from those contained in this Contract of Carriage.

      Conditions of Contract

      NOTICES FOR INTERNATIONAL TRAVEL

      CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

      PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTIONS, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.

      NOTICE of Liability Limitations

      The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

       Where the Montreal Convention applies, the limits of liability are as follows :

      1. There are no financial limits in respect of death or bodily injury.
      2. In respect of destruction, loss of, or damage or delay to baggage, 1,131 Special Drawing Rights (approximately EUR 1,200; US $1,800) per passenger in most cases.

      3. For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,000; US $7,500) per passenger in most cases.

      EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

      Where the Warsaw Convention system applies, the following limits of liability may apply:

      1.       16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
      2.      17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to  checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
      3.      The carrier may also be liable for damage occasioned by delay.

      Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

      Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

      Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damages, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

      Notice of Contract Terms Incorporated by Reference
      1.       Your contract of carriage with the carrier that provides you with carriage by air, whether international,  domestic or a domestic portion of an international journey, is subject to this notice; to any notice or  receipt of the carrier ; and to the carrier's individual terms and conditions (Conditions), related rules,  regulations and policies (Regulations) and to any applicable tariffs.
      2.       If your carriage is by more than one carrier, different Conditions, Regulations and any applicable  tariffs may apply for each carrier.
      3.       The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice,  incorporated by reference into and made part of your contract of carriage.
      4.       The Conditions may include, but are not restricted to :

      • Conditions and limits on the carrier's liability for the bodily injury or death of passengers.
      • Conditions and limits on the carrier's liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
      • Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
      • Application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants and representatives, including any person providing either equipment or services to the carrier.
      • Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
      • Rules about reconfirmation or reservations; check in times; the use, duration and validity of air transportation services; and the carrier's right to refuse carriage.
      • Rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
      • Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents

      5.      You can obtain more information about your contract of carriage, and find out how to request a  copy, at places where transportation on the carrier is sold. Many carriers also have this information  on their websites. When required by applicable law, you have the right to inspect the full text of your  contract of carriage at the carrier’s airport and sales offices, and upon request, to receive a copy by  mail or other delivery service from each carrier free of charge.
      6.       If a carrier sells air transportation services or checks baggage specifying carriage on another carrier,  it does so only as agent for the other carrier.

      YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.

      GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

      DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier’s boarding priorities.
       
      BAGGAGE:   Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier’s baggage liability to be at least US$3000.00 per passenger, or the amount currently mandated by 14 CFR 254.5.

      CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel: boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

      DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons,   dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

      CHECK-IN

      Credit card used for purchase of this electronic ticket and passport must always be

      presented at the check-in counter except as followings :

      • For Thai passenger travelling on the domestic flight, picture affixed identification card issued by Thai government (for adult) or student identification card (for child) may also be shown instead of passport.
      • In case credit card holder has visited THAI office and paid cash or signed credit card sales slip, only passport or identification card must be shown.

      การตรวจบัตรโดยสารก่อนขึ้นเครื่อง

      ผู้โดยสารต้องแสดงบัตรเครดิตที่ใช้ในการซื้อบัตรโดยสารอิเล็กทรอนิกส์และหนังสือเดินทางทุกครั้ง ณ จุดตรวจบัตรโดยสารก่อนขึ้นเครื่อง (check-in) ยกเว้นในกรณีดังต่อไปนี้

      • ผู้โดยสารไทยที่เดินทางภายในประเทศ ให้แสดงบัตรประจำตัวประชาชน หรือบัตรประจำตัวที่ทางราชการออกให้ หรือบัตรประจำตัวนักเรียน (สำหรับผู้โดยสารเด็ก) แทนหนังสือเดินทางได้
      • ในกรณีที่เจ้าของบัตรเครดิตได้จ่ายเงินสดหรือลงนามในใบชำระราคาสินค้าและบริการผ่านบัตรเครดิต (credit card sales slip) กับสำนักงานขายของการบินไทยไว้แล้วให้แสดงหนังสือเดินทางหรือบัตรประจำตัวเท่านั้น

      BAGGAGE ALLOWANCE
      Weight Concept

      The weight concept is applied to all areas except for travels/connections to/from USA,

      its territories, and Canada.

      Royal First Class:   40 kgs (88 lbs.)
      Royal Silk Class:   30 kgs (66 lbs.)
      Premium Economy Class:  20 kgs (44 lbs.)
      Economy Class:   20 kgs (44 lbs.)

      Piece Concept

      The piece concept is applied to all travels/connections to/from USA, its territories, and Canada.

      Royal First Class /Royal Silk Class : Two pieces of checked baggage; the sum of the three dimensions shall not exceed 158 cms (62 inches) for each bag. The maximum weight per piece shall be not more than 32 kgs (70 lbs).                                  

      Premium Economy/Economy Class : Two pieces of checked baggage ; The sum of the three dimensions shall not exceed 158 cms (62 inches) for each bag and the maximum weight per piece shall not be more than 32 kgs (70 lbs)

      Effective for ticket issued on/after December 1, 2008, maximum weight per piece shall be as follows:
       
      Royal First Class  : 32 kgs (70 lbs)
      Royal Silk Class  : 32 kgs (70 lbs)
      Premium Economy Class  : 23 kgs ( 50 lbs)
      Economy Class  : 23 kgs ( 50 lbs)

      An infant who is under 2 years of age and not occupying seat is entitled to one checked baggage with a maximum dimension of 115 cms (45 inches) and a maximum weight of 23 kgs  (50 lbs).

      Carry on Items

      In addition to the checked baggage allowance, each passenger except infant under 2 years of age not occupying seat may carry, without additional charges, one hand baggage, provided that such carry on baggage shall have a maximum length 56 cm (22 inches), width 45 cm (18 inches), depth 25 cm (10 inches). These dimensions include wheels, handles, and side pockets. The overall weight of the carry on baggage must not exceed 7 kg (15 lb).

      The passengers are required to place their own carry on items in the closed overhead rack or under the seat by themselves.

      In addition to the carry on item as above, following items are also allowed to be carried into the cabin without additional charges:

      1. small handbag/pocket/purse provided that it has a maximum length 37.5 cm (15 inches), width 25  cm (10 inches), depth 12.5 cm (5 inches), or the sum of the three dimension not  exceeding 75 cm  (30 inches), and the overall weight not exceeding 1.5 kg. (3.3 lb). Such item includes computer  notebook.
      2. Crutches used by elderly passenger, sick passenger, and incapacitated passenger
      3. Small camera or small binoculars
      4. Infant food to be used during the trip

      Spot check may be performed against the test unit and/or weighing machine at the check-in counter and/or at the boarding gate to ensure that these regulations are complied.

      สัมภาระติดตัว

      ผู้โดยสารทุกท่าน ( ยกเว้นเด็กทารกอายุต่ำกว่า 2 ปี ซึ่งเดินทางโดยไม่ใช้ที่นั่ง ) มีสิทธิถือสัมภาระติดตัวขึ้นเครื่องบินได้ 1 ชิ้น โดยไม่มีค่าใช้จ่ายเพิ่ม สัมภาระดังกล่าวจะต้องมีขนาดความยาวไม่เกิน 56 ซ.ม. (22 นิ้ว) กว้าง 45 ซ.ม. (18 นิ้ว) ลึก 25 ซ.ม. (10 นิ้ว) และมีน้ำหนักไม่เกิน 7 กก. (15 ปอนด์)

      ผู้โดยสารมีหน้าที่จัดเก็บสัมภาระติดตัวไว้ในช่องเก็บสัมภาระเหนือศีรษะหรือใต้ที่นั่งของผู้โดยสารด้วยตนเอง

      นอกจากสัมภาระติดตัวดังกล่าว ผู้โดยสารสามารถนำสิ่งของดังต่อไปนี้ ขึ้นไปในห้องโดยสาร โดยไม่มีค่าใช้จ่ายเพิ่ม

      1. กระเป๋าถือ ( small handbag/pocket/purse ) ขนาดความยาวไม่เกิน 37.5 ซ.ม. (15 นิ้ว) กว้างไม่เกิน 25 ซ.ม. (10 นิ้ว) ลึกไม่เกิน 12.5 ซ.ม. (5  นิ้ว) หรือวัดโดยรวมทั้งสามด้านไม่เกิน 75 ซ.ม. (30 นิ้ว)  และน้ำหนักไม่เกิน  1.5 กิโลกรัม  (3.3 ปอนด์)  ทั้งนี้ให้รวมกระเป๋าที่บรรจุคอมพิวเตอร์พกพาด้วย
      2. ไม้เท้าสำหรับผู้สูงอายุ หรือไม้ค้ำยันสำหรับคนป่วย คนทุพลภาพ หรือผู้ที่ช่วยเหลือตนเองไม่ได้
      3. กล้องถ่ายรูปหรือกล้องส่องทางไกลขนาดเล็ก
      4.  อาหารสำหรับทารกในระหว่างเดินทาง

      โปรดให้ความร่วมมือในการตรวจสอบสัมภาระติดตัวของท่าน โดยใช้หน่วยวัดขนาดและเครื่องชั่งน้ำหนัก ณ จุดตรวจบัตรโดยสารที่ท่าอากาศยาน และ/หรือ ที่ประตูขึ้นเครื่อง

      November 7, 2008