Information for passengers to-from Europe due to volcano eruption

Last updated at 1130hrs (+7 GMT) on 23 April.

Thai Airways International will now operate the extra flights shown below for stranded passengers:

From  Departing Date  To  Arriving Date 
Bangkok  Friday, 23 April  London  Friday, 23 April 
London  Friday, 23 April  Bangkok  Saturday, 24 April 
Bangkok  Saturday, 24 April  Stockholm  Saturday, 24 April 
Stockholm  Saturday, 24 April  Bangkok  Sunday, 25 April 
Bangkok  Saturday, 24 April  London  Saturday, 24 April 
London  Saturday, 24 April  Bangkok  Sunday, 25 April 
Bangkok  Sunday, 25 April  Paris Sunday, 25 April 
Copenhagen Sunday, 25 April  Copenhagen  Monday, 26 April 
Paris Bangkok 

Important information

Thai Airways International advises customers to call the numbers below to be listed on the above extra flights. Customers are advised not to go to the airport to wait for a departing flight without listing/booking first. No pre-booking is allowed . Passengers must contact any of the centers below for listing.

   o THAI Contact Center telephone number (24 hours): +66 02 356 1111

   o THAI Contact Center fax number (24 hours): +66 02 356 2222

   o THAI Volcano Help Center telephone number
      (0800-1700 hrs, M-F, from 21-30 April): +66 02 545 3000

   o For contact details of our offices around the world, please click here .

   o Email contact: customer@service.thaiairways.com

Customers need to provide the following information when sending in faxes or email:

   1. First and Last names, or PNR number

   2. Original booking flight number and date

   3. Original ticket number

   4. Current contact telephone number, cell number, fax number, or email address

   5. Preferred destination


THAI will contact passengers to advise the earliest listing or confirmation status, which the priority is based according to the original booking before the airspace closures.