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Star Alliance Awards are applicable for Award travel on one Star Alliance airline, excluding THAI, or on two or more Star Alliance airlines, which may include THAI.

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Award travel is valid on Star Alliance operated flights only.

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Awards are for round-trip travel on the most direct route possible, and must return to the country of origin.

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One enroute stopover in each direction is permitted per Award journey. One openjaw at point of turnaround or origin is also permitted per Award journey.

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No stopover is permitted in country of origin.

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No stopover is permitted on pure domestic travel.

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Backtracking is only permitted as required by the Star Alliance network. Stopovers are not permitted when backtracking.

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Mixing classes of service for Award travel is not permitted.

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First Class Award travel may not be available on all sectors due to aircraft operations. However, First Class Award redemption will be applied to the entire Award journey.

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All taxes associated with Award travel are the responsibility of the member, and may be collected at Award ticket issue, or during the Award journey.

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Change of carrier not permitted after ticket issue.

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After travel commences a fee of us $50.00 is applied for reservation changes.

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Star Alliance Award ticket validity and conditions are subject to Royal Orchid Plus Award rules

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Award travel, both international and domestic, must be completed within 1 year of the ticket issue date.

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Prior to ticket issue flight dates, routing, provided Award travel remains in the same zone, and the ticket holder name, member or Nominee, can be changed.

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All other changes require mileage to be re-credited and a new Award requested. Allow 3 working days for mileage re-credit.

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After ticketing, travel dates or flight numbers for domestic travel can be changed at no cost. Destinations changes within Thailand are subject to a service fee of Thai Baht 1,140 or USD $30.00.

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No mileage re-credit is permitted for domestic Award tickets.

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For international travel, only flight dates or numbers can be changed, without a fee. No other changes are permitted, but mileage can be re-credited subject to a service fee of Thai Baht 3,800 or USD $100.00, and a new Award requested. Routing changes or mileage re-credit after travel has commenced is not permitted.

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Totally unused and valid international Award tickets can be returned for mileage re-credit, subject a service fee of Thai Baht 3,800 or USD $100.00.

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Lost or stolen international Award tickets can be reissued, subject to a service fee of Thai Baht 3,800 or USD $100.00, and mileage re-credit for these tickets in part or full is not permitted.

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For Award re-credit, any expired miles contained in the Award will not be re-credited.

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THAI only may issue Award tickets. All Award travel within Thailand is e-ticketed, paper tickets are no longer issued.

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No stopovers or connecting flights are permitted for Award travel within Thailand.

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International Award travel within zones 1-7 allows one stopover in each direction between origin and destination without fees.

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One open jaw at point of turnaround or origin, within the same country, is also allowed without fees. Backtracking is not permitted.

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International Award to/from a destination in Thailand that requires a flight connection must continue on the first available flight, for example: London-Chiang Mai via Bangkok. However one stopover during the Award journey is permitted subject to a service fee of Thai Baht 1,900 or USD $50.00.

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Backtracking is only permitted on intercontinental Award travel. Stopovers when backtracking, for example Kuala Lumpur-Bangkok-Sydney, are subject to a service fee of Thai Baht 1,900 or USD $50.00, with a maximum of 2 stopovers, and 1 stopover in each direction.

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An onward connecting flight within 24 hours is not considered a stopover.

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All taxes and surcharges associated with Award travel are the responsibility of the member or ticket holder and may be collected at ticket issue or during the Award journey.