THAI Air Awards within Thailand

THAI Air Awards – International
(Departure from Bangkok only)

Hotel Stay Awards

Promotional Awards

Contact THAI reservations world-wide to redeem:

Air Awards and Mileage Upgrade Awards for international travel

As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees.

When redeeming for another person, including family members, they must be one of your Award Nominees.

Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes each calendar year.  Each change is subject to a service fee.

Fees are payable in Baht in Thailand and US Dollar in all other countries.

Award Nominee fees are waived for Gold status members.

Your Award Nominee can be updated instantly at Manage Your Account, or by requesting an Award Nominee form at any THAI office world-wide.

Yes, the same mileage is required for children’s Award tickets as they earn the same miles as adults for paid flights.

If your account does not contain sufficient mileage for your preferred Award, up to 30,000 miles per Award can be purchased by contacting THAI world-wide.

Points to miles transfers can also be made with credit and charge card partners Contact your card issuer for transfers and allow at least 2 weeks for miles to be credited to your account.

Air Awards

Once ticketed only flight dates and times may be changed for Air Awards subject to service fees, and you must contact THAI reservations to request these changes.

Destination changes for Air Awards within Thailand can be requested subject to service fees. Re-credit of domestic Air Awards is not permitted.

No other changes are permitted to international Air Awards. However, these Awards can be re-credited to your account, less any expiring miles, and subject to service fees. A new Award may then be requested.

Any changes on Star Alliance Award Travel is subject to Star Alliance Award travel conditions.

Mileage Upgrade Awards

Once miles have been deducted and upgraded travel is confirmed on THAI, these Awards cannot be re-credited.

Valid for one year from the date of issue, Mileage Upgrades that are not used on the designated flight may be used for another flight within the same Award zone.

Upgrade Awards can also be redeemed or selected Star Alliance Airlines.

Hotel Awards

Once issued, no changes can be made to a Hotel Award Certificates.

Valid Certificates can be re-credited, less any expiring miles, and subject to service fees. A new Hotel Award can then be requested.

Lost or stolen tickets international tickets or Hotel Award Certificates can be reissued subject to service fees. A police report must be provided for a stolen ticket when reissuing at any THAI city ticketing office.

Lost or stolen Air Award tickets within Thailand cannot be replaced under any circumstance.

Royal Orchid Plus Service Fees

Service fees are payable in Thai Baht (THB) in Thailand. In all other countries payable in USD, or the equivalent in local currency.
Selected service fees can also be paid with miles.

These service fees are effective for applicable change or re-credit requests to Award tickets or Award Certificates issued from August 1, 2008 onwards. New service fees for Nominee Name changes will also take effect for each change from August 1, 2008 onwards.

*Expired miles in any Award cannot be re-credited.