Paper Ticket Collected at THAI Ticket Office

• Advance reservations can be made a minimum of 72 hours and a maximum of 11 months prior to departure.
• Payment must be made and tickets collected within 72 hours of making your reservation. 
• Tickets must be collected from THAI city ticket office only (not airport ticket office),and that city ticket office must be in the country where the journey commences. 
• Payment methods depend on local procedures of each THAI office.
• Reservation can also be made for children 2-11  years of age(having reached their 2nd but not their 12th birthday).
• Ticket for infant may be purchased additionally at THAI office when you purchase and pick up your own ticket. 
• Birth certificates or passports of both infant and child must be shown when you contact THAI office in Thailand to purchase their tickets for travelling on the domestic sector.
• Flight comfirmation will be sent to the e-mail address. 
• Seat preference can be arranged on-line for international flights only.
• Fares and taxes are quoted and charged in the currency of the country from where the journey commences. 
• Royal Orchid Plus (ROP) miles can be accrued as per normal rules except travelling on V and W class.
• To ensure that you get the fare as qouted and displayed by the system,the reservation should be made immediately thereafter. 
• Refund can be made by contacting THAI ticket office where ticket is issued. Refund fee may be applied.

          Electronic Ticket

• Electronic ticketing can be purchased on-line with airfare automatically charged through to your credit card.
• Credit card holder must travel in all flight segments.His or her name as appeared in the passport,as shown on the credit card,and as advised when making reservation must be exactly identical.
• Applicable flights are displayed with Electronic Ticketing Candidate Indicator (E).
• Debit card(automatically debit to the holder's account when card is swiped and payment is approved) is not accepted.
• A maximum of 4 passengers under payment of the same credit card is allowed.
• Flight confirmation will be sent to your e-mail address.
• Electronic ticket will be issued only after payment through your credit card is subsequently approved by which itinerary receipt containing ticket number will be sent to your e-mail address.
• Therefore ,it is mandatory that, after making reservation, you must always check your ticket status in the itinerary receipt.
• Credit card used for purchases of the electronic ticket and passport must always be presented at the check-in counter.For Thai passenger travelling on the domestic flight, picture affixed identification card issued by Thai government (for adult) or student identification card (for child) may also be shown instead of passport.
• Royal Orchid Plus (ROP) miles can be accrued as per normal rules except travelling on V and W class.
• Refund can be made by contacting any THAI ticket city office by which refund credit will be subsequently reimbursed to your credit card bank account. Refund fee may be applied.
• When you travel on the domestic route within Thailand and want to check-in using self service check-in Kiosk (available at selected domestic airports),it is mandatory to swipe only the credit card used for purchase of eletronic ticket for that segment (ROP card is not allowed).
• In some country where local law or local practice requires signature on the credit card sales slip, payment option through credit card will not be shown.

NOTICES FOR INTERNATIONAL TRAVEL

CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTIONS, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.

NOTICE of Liability Limitations
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows :
1. There are no financial limits in respect of death or bodily injury.
2. In respect of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights ( approximately EUR 1,200; US $1,470) per passenger in most cases.
3. For damage occasioned by delay to your journey, 4,150 Special Drawing Rights (approximately EUR 5,000; US $6,000) per person in most cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:
1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
2. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
3. The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

Time limit for action : Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived . Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damages, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

  Notice of Contract Terms Incorporated by Reference

1. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey, is subject to this notice; to any notice or receipt of the carrier ; and to the carrier's individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and to any applicable tariffs.

2. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.

3. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.

4. The Conditions may include, but are not restricted to :

5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.

GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier’s boarding priorities.

BAGGAGE : Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage : Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage : Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL : For domestic travel wholly between US points, federal rules require any limit on a carrier’s baggage liability to be at least US$3000.00 per passenger, or the amount currently mandated by 14 CFR 254.5.

CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel: boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons,                dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

CHECK-IN

Credit card used for purchase of this electronic ticket and passport must always be presented at the check-in counter except as followings :
- For Thai passenger travelling on the domestic flight, picture affixed identification card issued by Thai government (for adult) or student identification card (for child) may also be shown instead of passport.
- In case credit card holder has visited THAI office and paid cash or signed credit card sales slip, only passport or identification card must be shown.

การตรวจบัตรโดยสารก่อนขึ้นเครื่อง

ผู้โดยสารต้องแสดงบัตรเครดิตที่ใช้ในการซื้อบัตรโดยสารอิเล็กทรอนิกส์และหนังสือเดินทางทุกครั้ง ณ จุดตรวจบัตรโดยสารก่อนขึ้นเครื่อง (check-in) ยกเว้นในกรณีดังต่อไปนี้

- ผู้โดยสารไทยที่เดินทางภายในประเทศ ให้แสดงบัตรประจำตัวประชาชน หรือบัตรประจำตัวที่ทางราชการออกให้ หรือบัตรประจำตัวนักเรียน (สำหรับผู้โดยสารเด็ก) แทนหนังสือเดินทางได้

-  ในกรณีที่เจ้าของบัตรเครดิตได้จ่ายเงินสดหรือลงนามในใบชำระราคาสินค้าและบริการผ่านบัตรเครดิต (credit card sales slip) กับสำนักงานขายของการบินไทยไว้แล้ว ให้แสดงหนังสือเดินทางหรือบัตรประจำตัวเท่านั้น

BAGGAGE ALLOWANCE

Weight Concept
The weight concept is applied to all areas except for travels/connections to/from USA, its territories, and Canada.

Piece Concept
The piece concept is applied to all travels/connections to/from USA, its territories, and Canada.
Royal First Class /Royal Silk Class : Two pieces of checked baggage; the sum of the three dimensions shall not exceed 158 cms (62 inches) for each bag. The maximum weight per piece shall be not more than 32 kgs (70 lbs).

Premium Economy/Economy Class : Two pieces of checked baggage ; the sum of the three dimensions shall not exceed 158 cms (62 inches) for each bag provided that the overall dimensions of such two pieces shall not exceed 273 cms (107 inches). The maximum weight per piece shall not be more than 32 kgs (70 lbs)

Carry on Items

In addition to the checked baggage allowance, each passenger except infant under 2 years of age not occupying seat may carry, without additional charges, one hand baggage, provided that such carry on baggage shall have a maximum length 56 cm (22 inches), width 45 cm (18 inches), depth 25 cm (10 inches). These dimensions include wheels, handles, and side pockets. The overall weight of the carry on baggage must not exceed 7 kg (15 lb).

The passengers are required to place their own carry on items in the closed overhead rack or under the seat by themselves.

In addition to the carry on item as above, following items are also allowed to be carried into the cabin without additional charges :

1/ small handbag/pocket/purse provided that it has a maximum length 37.5 cm (15 inches), width 25 cm (10 inches), depth 12.5 cm (5 inches), or the sum of the three dimension not  exceeding 75 cm (30 inches), and the overall weight not exceeding 1.5 kg. (3.3 lb). Such item includes computer notebook.
2/ crutches used by elderly passenger, sick passenger, and incapacitated passenger
3/ small camera or small binoculars
4/ infant food to be used during the trip
Spot check may be performed against the test unit and/or weighing machine at the check-in counter and/or at the boarding gate to ensure that these regulations are complied.

สัมภาระติดตัว
ผู้โดยสารทุกท่าน ( ยกเว้นเด็กทารกอายุต่ำกว่า 2 ปี ซึ่งเดินทางโดยไม่ใช้ที่นั่ง ) มีสิทธิถือสัมภาระติดตัวขึ้นเครื่องบินได้ 1 ชิ้น โดยไม่มีค่าใช้จ่ายเพิ่ม สัมภาระดังกล่าวจะต้องมีขนาดความยาวไม่เกิน 56 ซ.ม. (22 นิ้ว) กว้าง 45 ซ.ม. (18 นิ้ว) ลึก 25 ซ.ม. (10 นิ้ว) และมีน้ำหนักไม่เกิน 7กก. (15 ปอนด์)

ผู้โดยสารมีหน้าที่จัดเก็บสัมภาระติดตัวไว้ในช่องเก็บสัมภาระเหนือศีรษะหรือใต้ที่นั่งของผู้โดยสารด้วยตนเอง

นอกจากสัมภาระติดตัวดังกล่าว ผู้โดยสารสามารถนำสิ่งของดังต่อไปนี้ ขึ้นไปในห้องโดยสาร โดยไม่มีค่าใช้จ่ายเพิ่ม
1/ กระเป๋าถือ ( small handbag/pocket/purse ) ขนาดความยาวไม่เกิน 37.5 ซ.ม. (15นิ้ว) กว้าง ไม่เกิน 25 ซ.ม. (10 นิ้ว) ลึกไม่เกิน 12.5 ซ.ม. (5 นิ้ว) หรือวัดโดยรวมทั้งสามด้านไม่เกิน 75 ซ.ม.(30 นิ้ว) และน้ำหนักไม่เกิน 1.5 กิโลกรัม (3.3 ปอนด์) ทั้งนี้ให้รวมกระเป๋าที่บรรจุคอมพิวเตอร์พกพาด้วย
2/ ไม้เท้าสำหรับผู้สูงอายุ หรือไม้ค้ำยันสำหรับคนป่วย คนทุพลภาพ หรือผู้ที่ช่วยเหลือตนเองไม่ได้
3/ กล้องถ่ายรูปหรือกล้องส่องทางไกลขนาดเล็ก
4/ อาหารสำหรับทารกในระหว่างเดินทาง

โปรดให้ความร่วมมือในการตรวจสอบสัมภาระติดตัวของท่าน โดยใช้หน่วยวัดขนาดและเครื่องชั่งน้ำหนัก ณ จุดตรวจบัตรโดยสารที่ท่าอากาศยาน และ/หรือ ที่ประตูขึ้นเครื่อง

 August 21, 2008